terms + cOnditions

 

Payment

  • Payment is preferred by bank transfer but can also be made in person by cash (a cash receipt will be issued) or by cheque.

  • Payment is split into two payments as standard (50% deposit required upfront ahead of consulting services beginning and 50% half way through the engagement.

  • A unique client record is kept to manage payments and may be requested at any time by email (records will be sent within 7 days of requesting).

  • All payment details, pricing, estimates and proposals created by Right Point Consultancy are confidential and remain the property of Right Point Consulting.­­


Pricing

  • Prices are quoted on a case by case basis, in person or in estimates or proposals are final and non-negotiable unless otherwise stated in writing by Claire Corbett

  • Pricing estimates are made on a case by case basis, using standard rates as a start point while also giving consideration to: the scope of the engagement; the timings; the industry of the client* and any special requirements of the client.

  • Out of hours work is charged at a higher rate.

  • Quotes are valid for a period of 30 days. After this time, new rates may apply, higher than those originally quoted.

*Preferential rates are offered to charities and social enterprises.


Service

By entering into an agreement or engagement with Right Point Consulting, you are agreeing to our professional level of service. The below timings are an indication of our standards however you may find that these are exceeded from time to time:

  • All new requests received via the website contact form are responded to within 7 days.

  • All new requests via email are responded to within 7 days. If you do not hear from us in this time and want to ensure your message has been received, please feel free to contact us.

  • For active engagements, we are available for you to contact us via email or phone Monday-Friday, 10am-6pm. Since we may be in meetings, a voicemail is in place and all voicemail messages are attended to within 24 hours.

  • If you have booked an initial consultation with Right Point Consultancy and would like Claire to consider your situation/website etc. in advance, you may send any documents or details for her attention no later than 2 working days in advance of your session.

  • In the case that pre-consultation materials and documents are sent with less than 2 working days, we will strive to attend to things, however it cannot be guaranteed.

  • We are confident that our business skills and customer service are both excellent, however if you feel otherwise we welcome you to contact us. (Feedback may be given anonymously if desired).

  • All feedback is considered as we grow and improve our business.


Copyright + IP

  • Right Point Consulting retains full Intellectual Property (IP) for any strategy, content, and creative ideas presented to a client during the work proposal and estimate phases. These ideas therefore cannot be used by the client or the client’s company in any other way should they decide not to go ahead with Right Point’s proposal or work estimate. 

  • As such, Right Point’s proposals are to be treated as confidential and only shared with members of the organisation, and not with other third parties.

  • Right Point Consulting and affiliated partners reserve the right to use any strategy or consulting work related to your engagements to promote their products and services, online and offline.

  • Should you wish for your engagement to remain unpublished from the website and other promotional channels, you must notify Claire in writing.

  • Upon completion of an engagement, the copyright for tailored business materials is released over to the client. This is confirmed in writing with the ‘Copyright transfer letter’, which is signed and dated, by both Claire Corbett and any of her partners who worked on the consulting engagement.


Engagement kick off

  • After initial conversations or receipt of a proposal or estimate, an engagement is formally kicked off with the payment of the deposit (in most cases 50% of the engagement total, see Payment).

  • After this point an engagement is treated as ‘active’ and will be given the necessary level of service with regular updates.

  • No action or work will take place on your engagement if the deposit sum is not paid promptly.

  • The deposit is non refundable but does count towards the total sum invoiced on the engagement.

  • If an engagement has to be put on hold for any given reason, the engagement will be treated as ‘dormant’ until further written notice, and no further work will take place.

  • If an engagement is made dormant for more than 3 months, the original price estimate may be subject to change, however this will be judged circumstantially.

  • If an engagement is made dormant, all work is kept within the system for 6 months. After this period the engagement is considered ‘cancelled’ unless we are otherwise notified in writing of a date to recommence the engagement, with fair reason.


Approvals

  • You will be asked for approval of scope of the engagement by signing an engagement letter before work commences

  • The client takes responsibility for considering the engagement scope and giving approval.

  • Changes in opinion or to the engagement after the above sign off has been accepted is treated as ‘Additional Work’ and will incur further fees. (See Additional Work).


1:1 Consultancy sessions

  • In person client consultancy sessions will take place in a professional meeting room in central Zurich or at the offices of the client (assessed on a case by case basis)

  • Online consultancy sessions are also offered via Skype  Zoom, or telephone as needed.


Engagement culmination

  • Completed engagements occur at the end of the agreed time period (as specified in the engagement letter) 

  • Any further amends or work required in addition to the closed engagement will be treated as Additional work, and charged at a rate agreed in advance, depending on the scope and timings of the amends or new engagement.


Additional work

  • In the case that the engagement brief is changed or further changes/options are requested by the client after a written approval has been made, work is considered ‘Additional Work’.

  • Additional work will be charged as a separate fee.

  • As with main engagement estimates, costs for additional work will be presented in advance of any additional work taking place.

  • Costs for additional work will be estimated case by case, based on the scope of work to be done, additional resources required, timings for engagement and overall size and progress.


Out of hours

  • Any requests or engagements that require urgent (or scheduled) out of hours work will be charged on the Out of Hours rate (this may be requested by any active clients).

  • Any requests or engagements received which require work outside of the usual office hours of Monday-Friday 9am-6pm count as Out of Hours. This includes weekends and bank holidays.


Cancellation

Should an engagement be cancelled before completion by the client, the client must pay in full for any work that is either in progress or completed.

By paying the deposit for an engagement with Right Point Consulting you are agreeing to these terms and conditions. These terms & conditions may be updated from time to time without prior notice. Right Point Consulting is a working name for Claire Corbett, who is set up as a sole trader.